Once you've signed up and completed checkout you'll receive some onboarding emails, including details of how to activate your account.

Click the link in the email to set up your user account so that you can start submitting requests. If you've not yet received the email, you can reach out to support through our website messenger or by sending an email to [email protected].

Once you have logged in for the first time, you'll be welcomed with a short, automated tour on how to navigate around our app and a reminder of how our design process works. If for some reason the guided tour does not launch, you can click the 'How it works' button in the header of your dashboard to launch the tour manually.

You can submit requests through the dashboard by clicking any of the blue 'Submit request' buttons. Fill out the details of your request using the form and click 'Submit'.

Your design request will automatically be routed directly to your dedicated designer and also appear in your design queue.

Pro Tip: A good first request to submit would be your brand guides so that your designer can save them for future reference.

Once you have submitted your first request, your designer will reply with a welcome email and you'll be ready to start working together.

1. If it’s the first time you’re speaking with your graphic designer, let them know about any specific brand guidelines you have.

Your designer will always stick to your branding unless asked otherwise, even if you don’t have any brand guidelines. Brand guidelines simply help the graphic designer to see at a glance how all the rest of your graphics have been designed!

2. Include the format you’d like i.e a carousel post or an infographic.

If you’re not sure which format will work best for your marketing collateral, you can rely on your graphic designer to choose the suitable type. If you do have a specific format you need however, like a PDF or a carousel post, let them know!

3. Write in your own ideas and vision for the graphic.

Knowing your ideas helps your graphic designer to make sure they are creating a piece which will achieve your vision perfectly.

4. Include your objective for the design work.

Knowing your objective for the piece can really help the graphic designer get inspired and create a graphic focused on your specific goal. Some objectives could be to create a humanised social media post, in that case it might be great to include a picture of your team. Others could be to drive brand awareness through an infographic, which would mean it’s better to include your logo somewhere on the piece.

5. Add deadlines for design work collections.

Your designer will work through the requests in your queue every business day. If you have a large design task at the front of your queue and lots of other smaller tasks after that, make sure to let your designer know which you’d like to be prioritised! Working on a large project first could delay your other smaller tasks.

6. Add any images you want included in your piece.

The graphic designers at Design Cloud can provide images for your graphic in order to achieve your vision, however if you do have internal images you want including, it’s best to include them in your design brief.

Now that you have everything you need to include in the perfect design brief, submit your design request! Our designers will take it from here and you’ll have exceptional graphic design assets in no time at all.