Here's an explanation of our design process and how things will typically work from a request life cycle point of view.
Day 1: You submit a new request through the dashboard/email or assign your designer the next request in your queue.
Day 2: You receive a draft version of your design back the next business day, then you can communicate with the designer on slack to complete the revisions (if needed). If there are no revisions to make, the request will be closed and your designer is then ready to work on the next request in your queue.
Notes on requests and revisions:
Requests
If it's a small request (ie: PPC banners, small infographics/diagrams or social content) you’ll get these back next day. If it's a more complex request (ie: website page design from scratch, multi-page brochure etc) you’ll likely get an update on the progress the following day and proper draft the day after as complex requests take longer.
Revisions
If there are small revisions you want to make, your designer will do them the same day (ie: Remove text, change colour, reposition something, swap font or image). If it’s a more complex revision (ie: a change of design direction or you want to see additional/multiple variations) those types of revisions will obviously take longer and would roll into the following business day.
Your designer will work through your design queue one task at a time following this process. Once the currently active request is signed off, they will be ready to start work on the next request that you want them to focus on.
If you want your designer to stop working on a request to prioritise something else, that’s fine, you just need to let them know which one to jump onto next.
We don’t offer project management as part of our service, we deliver graphic design work based on clear instructions from our customers. Your designers will always chase you for information if they need it to complete a request, but ultimately It is your responsibility to manage your queue and to delegate the requests to your designers in order of the priority you want them completed.